Website Terms & Conditions

The following Terms and Conditions apply to all transacts with Chester Harley-Davidson® and govern your use of our websites and your relationship with Chester Harley-Davidson®, we or us. Please read them carefully and print a copy for future reference, as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use our websites. Please note that to use any of the services provided on our websites, you may be required to register as an authorised user.

  1. General
  2. The Contract between us
  3. Use of our websites
  4. Intellectual Property and Ownership of Rights
  5. Accuracy of Content and Information on our websites
  6. Description of Goods
  7. Availability of Goods
  8. Ordering Errors
  9. Price
  10. Pricing Errors
  11. Payment Terms
  12. Payment Method
  13. Delivery Charges
  14. Delivery Times
  15. Risk & Ownership
  16. Acknowledgement and Acceptance of your Order
  17. Cancellation Rights
  18. Cancellation by us
  19. Liability
  20. Product Guarantees
  21. Changes and Amendments to these Terms & Conditions
  22. Notices
  23. Registration
  24. Password and Security
  25. Promotional Code Terms & Conditions
  26. Refunds on Promotional Offers
  27. Limitations
  28. Availability of our websites
  29. Our right to suspend or cancel your registration
  30. Domain liability
  31. Third Party Websites
  32. Advertising and Sponsorship
  33. Applicable Law, jurisdiction and language
  34. International Use of this website
  35. Expiry Date on your Payment Card
  36. Invalidity
  37. Financial Services Authority
  38. Privacy
  1. GeneralTop

    This site is owned and operated by Brookbrough Trading Co. Ltd. T/A Chester Harley-Davidson®, Reg No: 5082827, V.A.T.: GB 835 0664 29.

    Chester Harley-Davidson®
    Stanney Mill Lane
    Little Stanney
    CH2 4HY
    United Kingdom

    If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us here, email us at or write to us at the above address.

  2. The contract between usTop

    We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provided when you placed your order. Our confirmation by email of our acceptance of your order brings into existence a legally binding contract between us.

  3. Use of our websitesTop

    Our websites are provided to you for your personal use subject to these Terms & Conditions. By using any of our websites you agree to be bound by these Terms & Conditions

    These Terms & Conditions do not affect your statutory rights

  4. Intellectual Property and Ownership of RightsTop

    All rights, including copyright, in this website are owned by or licensed to Brookbrough Trading Company Ltd, trading as Chester Harley-Davidson®. Any use of our websites or their contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or re-post anything on this website for any purpose.

    No license is granted to you in these Terms and Conditions to use any trade mark of Brookbrough Trading Company Ltd trading as Chester Harley-Davidson® or its Principal including, without limitation, the trade marks of H-D Michigan, Inc., Harley-Davidson® UK Ltd, Chester Harley-Davidson®.

    You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.

  5. Accuracy of Content and Information on our websitesTop

    We have taken care in the preparation of the content of our websites, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on our websites. Any weights, dimensions and capacities given about the goods are approximate only.

    All product specifications, images and other information published on our websites have either been made accessible by suppliers, manufacturer’s, publications, publicists, or been gathered from public-domain sources. Our intention is that all information on our websites should be as accurate and up to date as possible. However, we cannot guarantee the reliability or the accuracy of the information contained within their pages. All the actions taken by the user of our websites are the responsibility of the individual.

  6. Description of GoodsTop

    The majority of the products, parts and accessories we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications may be available from the manufacturer’s brochures or their website. All parts and accessories supplied are subject to upgrades, substitution, obsolescence or other changes at the manufacturer’s discretion. We will supply the product(s) as supplied to us by the manufacturer.

  7. Availability of GoodsTop

    All orders are subject to acceptance and availability and maybe withdrawn at any time. If the Goods you have ordered are not immediately available from stock, we will contact you by e-mail or phone (if you have given us details) and advise you of an approximate availability date. You will have the option either to wait until the item is available from stock or to cancel your order. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer through our non supply or delay in supplying the goods.

  8. Ordering ErrorsTop

    You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.

  9. PriceTop

    The prices payable for goods that you order are as set out on our websites. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.

    Wherever it is not possible to accept your order to purchase goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.

  10. Pricing ErrorsTop

    In the event an item is listed at an incorrect price due to a typographical error, an error in pricing information from our suppliers, taxes, duty changes or malicious activity by a third party, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your charge card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your charge card account in the value of the incorrect price (including delivery charges that have been paid).

  11. Payment TermsTop

    We will charge your card account for payment upon receipt of your order. Accurate card details are the responsibility of the card holder. We accept no liability for any card holder banking charges or any other card related charges that maybe incurred. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel your order and or suspend any further deliveries to you. This does not affect any other rights we may have.

  12. Payment MethodTop

    On the order you must provide us with the exact billing address and telephone number that your charge card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your charge card has been properly received. You may also pay by cheque or postal order although we cannot dispatch the goods until payment has been cleared, which can take up to 10 days.

  13. Delivery ChargesTop

    All prices on our website are exclusive of delivery charges which will be added to the price of the products on the acceptance of your order.

    Delivery charges vary according to the type of goods (weight in kilograms and or volume in cubic metres) ordered and the distances to be dispatched from our base at Chester, United Kingdom. To accommodate the variables this poses, our delivery charges are based upon a range of flat rate charges, subject to a minimum charge as detailed below, however there are occasions with the nature of some orders when the actual delivery cost will be advised and charged separately, with your consent, prior to the dispatch of the goods. This always applies to any orders being dispatched to outside the UK.

    AM/PM and Saturday deliveries are optional and will also incur additional charges. These can be obtained upon application. It might not be possible for us to deliver to some locations, should this situation arise, we will advise you prior to accepting your order.

  14. Delivery TimesTop

    All orders places prior to 12 noon (Tuesday to Friday) will be dispatched within three working days, subject to stock availability and payment. If we or our suppliers are temporarily out of stock, we will notify you of this position and you should allow up to 30 days for dispatch of the goods. For delays by our suppliers of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the goods, unless alternative dates have been mutually agreed and confirmed by both parties.

    We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

  15. Risk and OwnershipTop

    Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.

  16. Acknowledgement and Acceptance of your OrderTop

    You will need to provide us with your e-mail address and we will notify you by e-mail to confirm receipt of your order. This receipt of order email from us is confirmation that we have received your order. It does not constitute a contractual acceptance of the order you have placed. Upon receipt of your order, we will check that your order remains available at the price(s) advertised on the website when you placed your order. If the price or availability has changed we will notify you by email or telephone of any changes. Please note that time taken to dispatch the goods is subject to availability. If the details of your order are accepted, we will email you again to confirm these details. Our confirmation by email of our acceptance of your order brings into existence a legally binding contract between us.

  17. Cancellation RightsTop

    1. Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items). You do not need to give us any reason for canceling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract.
    2. You cannot cancel your contract if you have ordered a Motorcycle helmet and that helmet has been dispatched from our premises to your delivery address. However, you may cancel your contract for a helmet prior to dispatch from our premises.
    3. You cannot cancel your contract if the goods you have ordered are newspapers or magazines or if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you.
    4. If you have received the goods before you cancel your contract then [unless, under clause 17.a, for which you do not have a right to cancel] you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
    5. Once you have notified us that you are canceling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
    6. You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.
  18. Cancellation by usTop

    1. We reserve the right to cancel the contract between us if:
      1. We have insufficient stock to deliver the goods you have ordered;
      2. We do not deliver to your area; or
      3. One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
    2. If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.
  19. LiabilityTop

    1. If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable).

      If you notify a problem to us under this condition, our only obligation will be, at your option:

      1. To make good any shortage or non-delivery;
      2. To replace or repair any goods that are damaged or defective; or
      3. To refund to you the amount paid by you for the goods in question in whatever way we choose.
    2. Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.
    3. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
    4. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
  20. Product GuaranteesTop

    All products supplied are covered by the terms and conditions of the Manufacturer’s Guarantee. This guarantee specifically excludes faults caused by accident, neglect, and misuse. Mechanical spare parts and accessories must be fitted by an authorised dealer. In addition routine maintenance (cleaning etc.), consumables (batteries, etc.), and cosmetic damage is not covered. This does not affect your statutory rights.

  21. Changes and Amendments to these Terms & ConditionsTop

    We reserve the right to change and or update these Terms and Conditions from time to time, any material changes will be notified to you via a suitable announcement on our websites. The changes will apply to the use of our websites after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use our websites. If you continue to use our websites after the date on which the change comes into effect, your use of any of our websites confirms your agreement to be bound by the new Terms & Conditions. For updates, you should read though these Terms and Conditions from time to time.

  22. NoticesTop

    Unless otherwise expressly stated in these Terms & Conditions, all notices from you to us must be by email or in writing and sent to our contact address at Chester Harley-Davidson® and all notices from us to you will be displayed on our website from to time.

  23. RegistrationTop

    To register with our websites, you must be at least eighteen years of age.

    You must ensure that the details provided by you on registration or at any time are correct and complete.

    You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.

  24. Password and SecurityTop

    When you register to use our websites you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should change the password on your account and notify us immediately, either by telephone, email or in writing (please see below for contact details).

    If we have reason to believe that there is likely to be a breach of security or misuse of our websites, we may require you to change your password or we may suspend your account in accordance with paragraph 13 below.

  25. Promotional Code Terms & ConditionsTop

    Using Promotional Codes

    Promotional Codes can only be used online on those of our websites that accept them subject to these Promotional Code Terms & Conditions, and any other specific conditions notified to you on the issuance of a Promotional Code.

    A Promotional Code is redeemable by entering its code at the appropriate point in the online purchase process. Redemption may be subject to you providing proof of entitlement to use the Promotional Code.

    Your use of a Promotional Code indicates your agreement to be bound by these Promotional Code Terms & Conditions.

    Chester Harley-Davidson® reserves the right to withdraw or cancel a Promotional Code for any reason at any time.

    Distribution of Promotional Codes

    Promotional Codes are, and remain at all times, the property of Chester Harley-Davidson®.

    The right to use a Promotional Code is personal to the original recipient and may not be transferred. No Promotional Code may be copied, reproduced, distributed, or published directly or indirectly in any form or by any means for use by an entity other than the original recipient, or stored in a data retrieval system, without the prior written permission of Chester Harley-Davidson®.

    Promotional Codes distributed or circulated without the written approval of Chester Harley-Davidson®, for example on an Internet message board or on a "bargains" website, are not valid for use and may be refused or cancelled.

    Permitted usage of Promotional Codes

    Unless expressly stated otherwise at the time of issue of a Promotional Code;

    Each issued Promotional Code will be valid for use by a recipient only once.

    Only one Promotional Code will be valid for use per customer or household, as the case may be, and a Promotional Code may not be used in conjunction with any other special offer.

    Promotional Codes cannot be exchanged for cash or used to purchase Chester Harley-Davidson® gift-vouchers.

    Minimum spend requirements

    Where the redemption of a Promotional Code is subject to a minimum spending requirement, the redemption is only permitted in respect of the purchase of qualifying products which will be communicated to you at the time of issue of the Promotional Code. Excluded products and supplementary charges, such as delivery, gift wrap or postage & packing, shall not count towards a minimum spending requirement.

    Calculation of discount

    Where an online offer states that a percentage discount will be given on a purchase, the cost, prior to any Vat, of the qualifying purchases will be reduced by the stated discount percentage.

    Where purchases are stated to be offered on a "VAT-free" basis, the prices of qualifying items will be reduced by the equivalent of VAT. At the current VAT rate of 20% this equates to a discount of 16.6667%.

    Supplementary charges such as delivery or postage & packing shall not be discounted unless specifically stated in the offer description.

    Security and Fraud

    When you use a Promotional Code you warrant to Chester Harley-Davidson® that you are the duly authorised recipient of the Promotional Code and that you are using it in good faith.

    If you redeem, attempt to redeem or encourage the redemption of Promotional Codes to obtain discounts to which you or a third party are not entitled you may be committing a civil or criminal offense.

    If we reasonably believe that any Promotional Code is being used unlawfully or illegally we may reject or cancel any Promotional Code and you agree that you will have no claim against us in respect of any rejection or cancellation. Chester Harley-Davidson® reserves the right to take any further action it deems appropriate in such instances.

    If we refuse a Promotional Code submitted as part of an order, for any reason, we will inform you before the order is dispatched to advise of the correct cost of the order and give you the opportunity to cancel the order.

    Limitation of liability

    At all times our acceptance of an order takes place on dispatch of the order, at which point the purchase contract will be made and you will be charged for your order.

    All offers are subject to availability and while stocks last.

    Chester Harley-Davidson® shall not be liable to any customer or household for any financial loss arising out of the refusal, cancellation or withdrawal of any Promotional Code or any failure or inability of a customer or household to use a Promotional Code for any reason.


    We reserve the right to vary or terminate the operation of any Promotional Code at any time without notice.

    The failure of Chester Harley-Davidson® to take any action in respect of a breach of these terms and conditions shall not constitute a waiver of their enforceability. Chester Harley-Davidson® reserves its rights in respect of these terms and conditions at all times.

  26. Refunds on Promotional OffersTop

    Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.

  27. LimitationsTop

    You may not use any or our websites for any of the following purposes:

    1. Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
    2. Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
    3. Gaining unauthorised access to other computer systems.
    4. Interfering with any other person’s use or enjoyment of our websites.
    5. Breaching any laws concerning the use of public telecommunications networks.
    6. Interfering or disrupting networks or web sites connected to our websites.
    7. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

    We reserve the right to refuse to post material on our websites or to remove material already posted on our websites.

    You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgement by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out or in connection with:

    1. Any claim by any third party that the use of our websites by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice.
    2. Any claim by any third party that the use of our websites by you infringes that third party’s copyright or other intellectual property rights of whatever nature.
    3. Any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of our websites by you.
  28. Availability of our WebsitesTop

    Although we aim to offer you the best possible service, Chester Harley-Davidson® makes no promise that the services on our websites will meet your requirements. Chester Harley-Davidson® cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it to our Dealer Principle (see below for contact details) or contact us here or email us at and we will attempt to correct the fault as soon as we reasonably can.

    Your access to our websites may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. Chester Harley-Davidson® will attempt to restore the service as soon as it is reasonably possible.

  29. Our right to suspend or cancel your registrationTop

    Chester Harley-Davidson® may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.

    You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using our websites.

    The suspension or cancellation of your registration and your right to use our websites shall not affect either party’s rights or liabilities.

    Paragraphs 4, 25 and 29 of these Terms and Conditions shall survive cancellation.

  30. Domain LiabilityTop

    The website domains are provided and managed by Chester Harley-Davidson® without any warranties or guarantees. We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use this website. You must bear the risks associated with the use of the Internet.

    Our websites provides content from other Internet sites or resources and while Chester Harley-Davidson® tries to ensure that material included on our websites is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Chester Harley-Davidson® will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with our websites. If Chester Harley-Davidson® is informed of any inaccuracies in the material on its websites we will attempt to correct the inaccuracies as soon as we possibly can.

    In particular, we disclaim all liabilities in connection with the following:

    1. Incompatibility of our websites with any of your equipment, software or telecommunications links.
    2. Any loss or damage, which may occur to your computer equipment as a result of using our websites.
    3. Technical problems including errors or interruptions of service provided by our websites.
    4. Unsuitability, unreliability or inaccuracy of our websites.
    5. Inadequacy of our websites to meet your requirements.

    To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to our websites.

    Nothing in these Terms & Conditions is intended to, nor shall they confer any rights on a third party.

    Nothing in these Terms and Conditions shall exclude the liability of Chester Harley-Davidson® for personal injury or death caused by its negligence.

  31. Third Party WebsitesTop

    As a convenience to our customers, the our websites include links to other websites or material which are beyond our control. Chester Harley-Davidson® is not responsible for content on the Internet or World Wide Web pages of other websites outside of the domains controlled by us.

  32. Advertising and SponsorshipTop

    Part of our websites may contain advertising and sponsorship. Advertisers and Sponsors are responsible for ensuring that material submitted for inclusion on our websites complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material.

  33. Applicable Law, Jurisdiction and LanguageTop

    Our websites and any content contained therein including these Terms & Conditions and any contract brought into being as a result of usage of our websites are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

  34. International UseTop

    Chester Harley-Davidson® makes no promise that materials on our websites are appropriate or available for use in locations outside the United Kingdom, and accessing our websites from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

  35. Expiry Date on Payment CardTop

    Please ensure that the expiry date of your payment card is after the anticipated dispatch date of your order.

  36. InvalidityTop

    If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.

    If you breach these Terms and Conditions and Chester Harley-Davidson® ignores this, Chester Harley-Davidson® will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.

    Chester Harley-Davidson® shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.

    A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

  37. Financial Services AuthorityTop

    Brookbrough Trading Company Ltd trading as Chester Harley-Davidson® are appointed representatives of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts.

  38. PrivacyTop

    You acknowledge and agree to be bound by the terms of our privacy policy.

© Brookbrough Trading Company Ltd.