We understand the importance of privacy and security with regard to your online experience. As such, we respect your right to privacy.
We are registered under the Data Protection Act 1988 and comply with the Act in all our dealings with your personal data.
In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details. We will store this data and hold it on our main computer or otherwise.
We may use your information that you provide (which we receive from you or third parties or learn from the way you use our products or services) for a variety of purposes, including:
We may share your information for any of these purposes with:
We may also pass your information to third parties:
If one of these organisations is outside of the European Economic Area we will make sure they agree to apply the same level of protection of your information as we are required to apply in the UK.
NB If you use the services of Chester Harley-Davidson® to apply for finance from a Finance company, please refer to any Terms and Conditions applicable to the relevant Financial Services Company, Credit Reference and Fraud Reference Agencies that will use your information both when you apply and during the course of your finance agreement with the relevant financial company.
We may use your information to contact you with news on Chester Harley-Davidson® activities, Harley-Davidson®, Buell motorcycles and other products and services (provided by us or our carefully selected business partners) which may be of interest to you and occasionally for market research purposes.
We may also pass your information to our principal, Harley-Davidson® UK Ltd and our other business partners for these purposes.
We, and these other parties, may contact you by post, phone, email, SMS and other electronic means.
The range of products and services offered by us, our principle Harley-Davidson® UK Ltd or selected business partners include:
You can opt out of receiving marketing communications from us on Harley-Davidson® and Buell motorcycles and other products and services by ticking the appropriate box (if providing your information on this website) or at any time by calling us on telephone number +44(0)151 357 2124, or writing to us at:
You can also contact us at the above address or telephone number if you have previously asked not to receive marketing communications but would now like to hear from us with news on Harley-Davidson® and Buell motorcycles and other products and services.
We will only send you marketing communications by email or other electronic means if you give us your agreement to do so. For example, we may inform you when inviting you to provide your email address that by providing your email address you will be indicating your agreement to receive marketing emails. If you give us your agreement and subsequently wish to opt out you can do so by clicking the unsubscribe link which we include on all our marketing emails or you can contact us at any time at the address or telephone number above.
Browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for the relevant details that we need to be able to complete and dispatch the order.
We recommend you read our Terms and Conditions with regard to making purchases using our website
For orders placed over the telephone we accept payment by the following credit and debit cards; Visa Electron, Visa, Maestro, MasterCard, Solo, JCB, V PAY, and American Express.
For orders placed over the internet our website uses PayPal to process your payment. PayPal accepts major credit and debit cards.
This is with particular regard to parts and accessories, it is very important that you are confident that the parts or accessories you are ordering will fit the model, year and serial number of your Harley-Davidson® or Buell motorcycle. If in doubt, please contact us to help you in selecting the right part or accessory for your motorcycle.
VAT at the appropriate rate is included where applicable.
Internet payments are made using PayPal which has been certified as compliant under Payment Card Industry standards. Your full card details are never revealed to Chester Harley-Davidson® or stored on our web server.
If you need to reach us, please use our Contact Us form, alternatively, you can call on +44(0)151 357 2124 or fax us on +44(0)151 357 1347 or write to us at:
Your rights to return goods are protected under the EU Distance Selling Directive 97/7/EC, amendment SI689/2005 which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
We try to keep our website secure. However you recognise when providing your information to us through our website or when you send us or ask us to send you any of your confidential information by email, that the internet and email communications over the internet may not be secure. We cannot be responsible for any loss or unauthorised interception of information transmitted via the internet which is beyond our control.
A “cookie” is a piece of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.
A number of different types of cookies may be used on this website : Google analytics, which makes use of a tool from google analytics which tells us about the way people are using this website; session cookies, which are temporarycookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain inthe cookie file of your browser for longer ( how long will depend on the lifetime of the specific cookie). Below are thedetails on these cookies.
For more information about Google Analytics and the cookies it sets, please take a look at this breakdown of their cookies.
|Session Cookies||PHP session_id||Session cookies only last for the duration of a user's visit to a website. Session cookies help improve the functionality of website by passing information on from one page to another. For example, if you log in to our website, session cookies are used to keep you logged in. This cookie is deleted when you close your browser.||Visit the PHP Website|
Where can I find more information about cookies, and how do I turn cookies off or delete cookies?
Find out more about cookies including how to disable/enable and delete them at the following website www.aboutcookies.org.
You can opt-out of receiving cookies from a range of ad servers (including, among others, Doubleclick, Videology, AudienceScience, Flashtalking and Microsoft) by visiting www.youronlinechoices.com and following the instructions provided.
Generally you can't delete Flash cookies (also known as local shared objects) with browser controls, but Adobe's website at www.adobe.com provides information on how to delete or disable Flash cookies. Click here for details. Please note that if you disable Flash cookies, you will not be able to play content on the ITV Player.
If you want to delete cookies from the browser on your mobile phone, you will need to refer to your handset manual.
Some of our Web pages may also contain electronic images known as Web beacons (sometimes known as clear gifs) that allow us to count users who have visited these pages. Web beacons collect only limited information which including a cookie number, time and date of a page view, and a description of the page on which the Web beacon resides.
You can accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled.
On occasion, we may ask our customers for personal information such as your name, address, company name, e-mail address and other details. Providing us with your information simply helps us to better serve our clientele and process orders more efficiently. In the event we ask you to share other personal information with us over the Internet, we will always inform you as to how we will use the information.
You are responsible for informing us of any change in your details, such as a change of address. You have a right to ask us to correct any inaccuracies in the information we hold about you.
You have a right to ask what information we hold about you (as defined under the Data Protection Act). Please make this request in writing to our address below. We will charge you a small fee for this (the statutory fee is currently £10), a cheque for which should be enclosed with your letter.
You may contact us at the address below for these purposes.
If you are under 16 please do not provide us with any personal information unless you have the permission of your parent or guardian to do so.
Telephone calls to us may be recorded and/or monitored for training purposes.
We will take all necessary steps to keep your personal information confidential. We will never sell, rent, or share any customer information with other companies for any reason. We will communicate with clients via e-mail or other online delivery devices only if the client agrees to receive those communications. If you believe that you are receiving our communications in error or no longer desire to receive them, please inform us and we will remove your name from our distribution lists.
We will use 'opt in' data to distribute our regular scheduled newsletter throughout the year. If for any reason you desire NOT to continue to receive our newsletter, you can easily unsubscribe or request to have your email address removed from our active list of newsletter recipients.
We do not handle your card transactions, nor do we store any card details whatsoever. All payments made via our online shop are handled by PayPal - the globally trusted secure online payment gateway. https://paypal.co.uk/
Brookbrough Trading Company Ltd trading as Chester Harley-Davidson® is an Appointed Representative of ITC Compliance Limited, which is Authorised and Regulated by the Financial Services Authority.
CHESTER Harley-Davidson® IS NOT A FINANCE COMPANY, HOWEVER WE DO OFFER THE ABILITY TO OBTAIN FINANCE THROUGH A NUMBER OF FINANCE COMPANIES. BELOW IS AN INFORMATION GUIDE ON HOW FINANCIAL SERVICES AND CREDIT REFERENCE AND FRAUD PREVENTION AGENCIES USE YOUR PERSONAL DATA WHEN YOU APPLY FOR FINANCE.
This Guide is for information purposes only and covers the following subject areas:
You can contact the Credit Reference Agencies currently operating in the UK. The information they hold may not be the same so it is worth contacting them all. They will charge you a small statutory fee.
Call Credit Consumer Services Team
PO Box 491
(or call 0870 060 1414)
Credit File Advice Centre
PO Box 3001
(or call 0870 010 0583 or log on to www.myequifax.co.uk)
Experian Consumer Help Service
PO Box 8000
(or call 0870 241 6212 or log on to www.experian.co.uk)